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FOREVER IN YOUR HEART

Thank you for your order

Here are the next steps in the process of creating your beautiful keepsake.

Most importantly, we now need you to send your inclusions to us. These are best placed in a zip lock bag and then mailed in a padded envelope addressed to us at Keepsakes by Nicoleta, PO Box 1417, Baulkham Hills NSW 1755. We recommend sending your precious inclusions with Express post and signature on delivery. Please keep your tracking details information.

Here is a reminder of the quantities that are needed to create your keepsake. Any unused inclusions will be returned to you once your order is complete.

For Cremation ashes – please send no more than ¼ teaspoon.

For Hair – Please send a lock of hair around 3–4cm long.

For Breastmilk – Please send between 5–10ml in a double bagged syringe and then in a padded envelope.

If you have any concerns or questions, please email our team at: info@keepsakesbynicoleta.com.au quoting your order number and name and we will be so happy to assist you.

Once we receive your inclusions, we will be in touch with you to let you know your package arrived safely.

If you have ordered a ring design, we will send you a ring sizer to help determine your correct size. Please read below our process steps to familiarise yourself with what you can expect from us on this creation journey.

Your Order Details

An email receipt including the details about your order has been sent to the email address provided. Please keep it for your records. Here is a reminder of our ordering process.

Choose your beautiful keepsake and place your order online. You can pay at checkout using credit/debit card, PayPal, Afterpay or Laybuy. We accept international orders

Send us your precious inclusions such as: breastmilk, ashes and locks of hair. When your special parcel arrives, we will send you an email to let you know.

After we received your precious inclusions, we will start work on your stone. This can take up to 3-4 weeks. If you order a ring, we will send you a ring sizer. You don't need to send us the sizer back. Simply email the size or send us a photo via email.

We will send you a sneak peek photo for approval. If you are not happy with the stone, we offer one free recrafting option

Our stone setter will work his magic and permanently set the approved stone in your piece of jewellery. This step can take up to 2-3 weeks

We will send your keepsake jewellery home via express post with tracking and insurance along with any leftover ashes, breastmilk or hair. You will receive Australia Post tracking information straight in your inbox