FAQ -Ordering process

ORDERING PROCESS – INFO SHEET  and Frequently Asked Questions

KEEPSAKES BY NICOLETA

How do I get a keepsake made?

1. Place your order

2. Send your precious items  to:

PO BOX 1417, BAULKHAM HILLS, NSW 1755

3. Once I pick up the parcel from the PO BOX, I will let you know that it has arrived.

4. When I get to your order in line, I will make your keepsake and send back to you with any leftover precious items and I will advise the tracking number. ALL PARCELS FEATURE SIGNATURE ON DELIVERY AND INSURANCE

5. If you wish to give a Keepsake as a gift to someone, you can also purchase a gift voucher from our shop.

 

How does a GIFT VOUCHER work?

When you order your gift voucher select the amount you would like to purchase and leave in notes at check out the following details

To:

From:

(Optional: Message to be written on separate card to your gift recipient)

The expiry date on all gift vouchers is 3 years from the date of purchase.

 

Can I wear my resin keepsake jewellery 24/7?

The resin stones I make are hardwearing but there is something about wearing your pieces 24/7 that is not ok with any kind of jewellery unfortunately. Anyone, any stones including the biggest jeweller in the world recommend against 24/7 wear. Additionally the resin stones need special care like the pearls. Which means avoiding chemicals, exposure to sunlight for very long times and and avoiding water exposure constantly. You shouldn’t sleep with any jewellery if you want it to last forever. Genuine diamonds can chip after wearing for years and claws break in 10000$ rings or $500 ring from any jewellers if you don’t care for your precious pieces. So I can’t tell you yes, be tough on your pieces 24/7

I do make genuine rubies and sapphires with hair (from our Mevisto collection) and these have high resistance to heavy wear like diamonds but ultimately you still have to care for them. I’m sorry if this isn’t the answer you are looking for.

 

 

TERMS AND CONDITIONS

•It is a requirement that all packages are labeled with your name and order number as well as sending your precious inclussions with tracking. It is recommended to send with signature on delivery.

•Prices are subject to change without notice due to price fluctuation in gold prices on the market

•Gift vouchers are not transferable.  3 years valid from time of issue Please read carefully the expiry date as we are not legally liable as per ACCC Australia and NSW FairTrading to honour the expired vouchers. More info here: https://www.accc.gov.au/consumers/misleading-claims-advertising/gift-cards-discount-vouchers#gift-cards-and-vouchers

•You can not purchase a gift voucher with a gift voucher

Can I change my mind and cancel an order? You can cancel an order within the first 24 hours with full refund since placing the order. Unfortunately for change of mind after more than 24 hours attracts a 50% fee so you will be refunded only 50% of your purchase on this case. 

If you have any further questions please do not hesitate to contact: nicoleta@keepsakesbynicoleta.com.au

Keepsakes by Nicoleta prides itself on the high standard of workmanship that goes into every piece of custom made jewellery. Reflecting our high quality standards, all our custom made jewellery comes guarantee against faults in materials and workmanship.

Our guarantee covers any defect caused by faulty materials or workmanship. Our guarantee does not cover defects relating to general wear and tear, scratching, damage caused by accidents, neglect or misuse, or any resulting loss of the item or precious stones from the item. If the item has been repaired or modified by someone other than ourselves the guarantee is void.

In the rare event of a problem, please inform us and bring back your piece as soon as possible for inspection. Items that are covered by the guarantee will be repaired free of charge. Items that are not covered will be quoted for repair.

Our keepsake stones are set in resin grade jewellery and have to be treated with outmost love the same way you treat pearls. Do not expose them to chemicals, extreme heat and avoid getting them exposed to water especially chlorine pool water and during shower times. Please follow the care instructions provided with your order.

 

If you have any further questions please do not hesitate to contact: nicoleta@keepsakesbynicoleta.com.au

4 thoughts on “FAQ -Ordering process

  1. Hi Nicoleta
    I’d love a ring made with some ashes from my Golden Retriever Harry. How much in weight do you need to make a ring as I don’t want to send you the whole lot as there is quite a bit. I’d also like a quote also?

    1. Hi Sue, I only need a quarter of a teaspoon. Anything left that I don’t use gets sent back to you. You can have a look on my jewellery category (link on the home page here on my website) or if you don’t see a design you like? Feel free to email me for a custom design. Nicoleta xx

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