FAQ – Ordering process

Ordering Process

The thought of investing your money into something so precious online can be intimidating for many of our customers.
Understanding how the process works can be helpful.

Please note: all of our designs are custom made one of a kind pieces. As a general guideline, wait times can be 6-8 weeks from the time we receive your precious inclusions.

Depending on the ring size, the design you would like to have made, and if any unpredicted circumstances and delays should arise on our supply chains, this process could take longer. We prefer to make your piece perfect and take our time, not rush through the process to ‘get the job done’ so we greatly appreciate your patience and understanding with the steps we must complete to create your precious keepsake.

Place Your Order

All orders are made here through the Keepsakes by Nicoleta website. We do not accept any Cash or EFT payments. When you select the item you would like to order, you will also be able to select the colour you wish for your keepsake. Once you have finalised your selections, you can pay for your order through the online checkout. There is a Notes section in the checkout, where you can let us know any extra information or special requests. You are also welcome to email me. if your information won’t fit in the space provided. You will receive an email confirmation of your order.

Send Your Inclusions

If you have ordered an item that I will craft using inclusions you send me, now is the time to send them in. My address is PO Box 1417, Baulkham Hills NSW 1755. I recommend sending your inclusions with tracking, via express or registered post with signature on delivery.

Ring Sizing

If you ordered a ring, we will post you a small, adjustable ring sizer. It looks like a little tape measure that slips over your finger. Once you received your ring sizer, please measure the size of the finger you will wear your ring on, and email us. If you’re not sure of the best size, you’re welcome to send us a photo of the sizer on your finger, and we will work it out for you. You don’t need to return the ring sizer.


Once we have received any inclusions and sizing information, your order will take approximately 6-8 weeks to finalise. Sometimes we send sneak peek photos before sending an order home. If you would prefer to keep your order a surprise until you receive, please let us know in the Notes at checkout when you order.

Sending Your Order Home

When your order is ready to send home, we will give the delivery details to Australia Post. You will receive an email with your tracking information and updates of your package while it is in transit. You will also receive an email from us, to let you know your order is complete.


Take care of your jewellery and keepsakes and learn more about the services we offer.

Keepsakes by Nicoleta recommend removing jewellery, especially rings, during household chores (including gardening) and gym workout sessions. Please avoid contact with salt or chlorinated water, soap, cosmetic products, fragrances, hairsprays and other corrosive or solvent-based cleaning agents.

Substances such as chlorine may permanently damage or discolour your keepsake jewellery, especially at high temperatures.

Please avoid wearing your keepsake jewellery to the beach, swimming pool, hot tub/sauna/jacuzzi or while playing sports. This will protect it from damage. Ensure all stone settings are checked regularly to ensure stones are still securely set.

Precious metals and stones vary in their characteristics and handling needs. The following information outlines the specific care recommendations for your individual product.

Important – Do not use an ultrasonic bath or jewellery with precious resin or natural components such as pearls, mother-of-pearl, wood, leather or glass.

Storing your keepsake jewellery

When your jewellery is not worn, we recommend keeping it in the packaging provided (eg pouch or box), in a dry and dark place. Please note that excessive changes in temperature, light or humidity may cause undesired changes in the material. In regions with high humidity, it is recommended that desiccating crystals (eg silica gel) are placed with your jewelelry items.

All pendant necklaces from Keepsakes by Nicoleta should lie flat when unworn, to avoid any bending. In general, jewellery items should not be stacked on top of one another in a box, pouch or drawer.

Material-specific care instructions

Sterling silver

Tarnishing of sterling silver is a natural effect and cannot be fully avoided. Regular cleaning of silver jewellery with a silver polishing cloth is recommended.


To preserve the beauty of your gold or platinum jewellery, dust and dirt should be removed by wiping it off with a damp cloth. Carefully wipe the stones. Afterwards, dry your jewellery using a soft cloth.  Keepsakes by Nicoleta recommend having your jewellery item serviced on a regular basis. We provide a professional cleaning and polishing service performed by one of our goldsmiths to recover the original brilliance and shine. Especially for gold jewellery, having it cleaned and polished every 12-18 months is recommended.

Pearls/Opals/Jewellery-Grade Resin

Keepsakes by Nicoleta recommend cleaning your item of jewellery adorned with pearls, opals or resin stones, with a damp cloth. Carefully wipe the stones. Afterwards, dry your jewellery using a soft cloth.

Jewellery-grade resin and Murano glass may develop fine cracks if knocked or dropped. Please do not use any strong chemical cleaning agents.


It is recommended that diamonds are handled with care to maintain the lifetime of their brilliance. Avoid contact with chemical products such as fragrances and detergents, as these substances may tarnish precious stones.

Precious/Semi Previous/Resin/Murano Glass Gemstones

All gemstones can be very sensitive and may change colour. If not treated properly. Gemstones should not be exposed to sunlight or a prolonged time as this may cause undesired changes in the material.


Leather is a natural material that is sensitive to the effects of light, humidity and water. To keep your leather items in perfect condition and prevent colour from fading. Keepsakes by Nicoleta recommend protecting them from prolonged exposure to high temperature or direct sunlight. In the event of contact with water, it should be dried promptly with a soft, smooth cloth. To maintain its natural softness, we recommend treating leather with a neutral leather-care product.

Servicing Your Keepsake Jewellery

To bestow your keepsake with a very special and personal note, Keepsakes by Nicoleta offer engraving of names, or numbers/dates up to 13 characters including spaces.

Note – not every keepsake item can be personalised. Please contact us if you’re not sure if the desired keepsake can be personalised or not.

Keepsakes by Nicoleta offer a variety of chargeable repairs and services. If your keepsake is damaged, broken or requires cleaning or servicing, we are pleased to assist you.

The following services are available to you:

  • Polishing
  • Engraving
  • Exchange earring backs
  • Soldering
  • Laser
  • Ring band resizing
  • Add/remove extension links for chains and bracelets
  • Replace/reset pearls, beads and stones
  • Handcraft repairs
  • Personalisation

Since its inception, Keepsakes by Nicoleta has represented a philosophy of excellence. We remain committed to the highest level of craftsmanship and timeless aesthetics in every product. Each item from Keepsakes by Nicoleta is a unique masterpiece of outstanding quality, crafted from the very finest of materials. Imagination, creativity and passion are unique gifts that inspire the master craftspeople to create items that go beyond their functional purpose and everlasting beauty, embodying something special: a soul.

Designed for those who value both traditional craftsmanship and innovation, Keepsakes by Nicoleta involve exceptional dedication – the art of crafting with infinite care, the passion to design pieces of pure luxury, the inspiration to create a perfect piece of jewellery, and the painstaking attention to detail of every single order. Keepsakes by Nicoleta creations celebrate the most significant moments in life and are often handed down from generation to generation.


How does a GIFT VOUCHER work?

When you order your gift voucher select the amount you would like to purchase and leave in notes at check out the following details



(Optional: Message to be written on separate card to your gift recipient)

The expiry date on all gift vouchers is 3 years from the date of purchase.

Can I wear my resin keepsake jewellery 24/7?

The resin stones we make are hardwearing but there is something about wearing your pieces 24/7 that is not ok with any kind of jewellery unfortunately; regardless where it is purchased from. The resin gemstones need special care like the pearls and opals. Which means, avoiding chemicals, exposure to sunlight for very long times and constant moisture is critical. You shouldn’t sleep with any jewellery if you want it to last forever. Genuine diamonds can chip after wearing for years and claws can break in 10000$ rings or $500 ring from any jewellers if you don’t care for your precious pieces

We also make Murano Glass gemstones and created rubies and sapphires. Please see the below table to determine the differences between the stones and which one would be more suitable for you.

How does ring sizing work?

When I receive your ring order, I will send you a ring sizer.  You can use this ring sizer to measure the size of the finger that you will wear your ring on.  You can email me your size, or email me a photo of the sizer on your finger so I can work out your best size.  The ring sizer is disposable, and doesn’t need to be returned to me.

How much should I send?

Cremation ashes – For resin items, please send me ¼ of a teaspoon of ashes per item.  If you have ordered a Mevisto ruby or sapphire, I will need 50-100g of ashes.  Any unused ashes will be returned to you with your finished order.

Breastmilk – 5-10ml is enough breastmilk for several items.  I recommend measuring the breastmilk with a syringe.  Any unused preserved breastmilk will be returned to you with your finished order.

Hair – For resin items, it’s generally best to send a lock of hair around 3-4cm long, however I can craft with as little as one strand of hair if I need to.  If you have ordered a Mevisto ruby or sapphire, I will need 10g of hair.  Any unused hair will be returned to you with your finished order.

Dehydrated placenta/umbilical cord


Sand/Soil – like cremation ashes, only ¼ of a teaspoon per item is required.

How do I send my inclusions to you?

We recommend sending all inclusions via express or registered post, so there is a tracking number.

Cremation Ashes – Please send cremated remains double-bagged in ziplock bags, with the air squeezed out.  The bag can then be posted in a padded envelope (usually available at the post office).

Breastmilk – Please send your breastmilk double-bagged in ziplock bags, with the air squeezed out.  The bag can then be posted in a padded envelope (usually available at the post office).

All other inclusions – Please send any other inclusions double-bagged in ziplock bags, with the air squeezed out.  The bag can then be posted in a padded envelope (usually available at the post office).

Does the breastmilk need to be fresh?

Any breastmilk is perfect for crafting with.  It doesn’t matter if it is fresh, frozen or out of date.  If you are sending breastmilk from the freezer, we recommend allowing it to defrost before sending, as this will minimise condensation within the package while in tranzit.

Will the breastmilk go rancid in the post?

Generally it doesn’t, and even if it sours a little, it is generally still good for crafting with.  It is important that the air is squeezed out from the ziplock bags when you package the breastmilk, as this reduces the likelihood of mould spores growing.

Will my breastmilk jewellery turn mouldy?

With proper care, your breastmilk jewellery will not go mouldy.  Before crafting, we preserve breastmilk to a powder.  The preservation process leaves your breastmilk completely dry as a powder.  As the breastmilk is then devoid of moisture, it can not grow mould.


•It is a requirement that all packages are labeled with your name and order number as well as sending your precious inclussions with tracking. It is recommended to send with signature on delivery.

•Prices are subject to change without notice due to price fluctuation in gold prices on the market

•Gift vouchers are not transferable.  3 years valid from time of issue Please read carefully the expiry date as we are not legally liable as per ACCC Australia and NSW FairTrading to honour the expired vouchers. More info here:

•You can not purchase a gift voucher with a gift voucher

Can I change my mind and cancel an order? You can cancel an order within the first 48 hours with full refund since placing the order. Unfortunately for change of mind after more than 48 hours attracts a 50% fee so you will be refunded only 50% of your purchase on this case. 

If you have any further questions please do not hesitate to contact:

Keepsakes By Nicoleta International Guarantee

The following International Guarantee applies to Keepsakes by Nicoleta items sold or presented for guaranteed services in any country (including The United States of Ameriaca, United Kingdom, Canada and Australia).

Particulars of International Guarantee

Your Keepsakes by Nicoleta item has been manufactured according to the high quality standards with complete patience and care by our dedicated craftspeople. Nevertheless, Keepsakes by Nicoleta items are covered by this International Guarantee against defects in manufacturing and materials.

Please contact our team at and we will provide guaranteed services as defined herein.

Keepsakes by Nicoleta warrant its products against defects in materials and manufacturing for a period of two (2) years from the date of purchase (the “Guarantee period”). If the product is returned during the Guaranteed period, we will repair or replace any defective Keepsakes by Nicoleta items. Keepsakes by Nicoleta do not cover damages caused by wear and tear or improper care of jewellery.

No part of the Keepsakes by Nicoleta may be removed, changed, altered, replaced, erased or defaced, and all care instructions must be followed.

Failure to comply with any of our care instructions voids all warranty rights. This warranty is the sole and exclusive remedy. Keepsakes by Nicoleta shall not be liable for any incidental damages.

Keepsakes by Nicoleta do not authorise any distributor or dealer of its products to make any warranties beyond this limited warranty, or to otherwise assume for Keepsakes by Nicoleta any obligations or liability in connection with the sale or distribution of it’s products.

Specific guarantee applicable in Australia – Mandatory Statutory Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

The Mandatory Statutory Rights apply only to Keepsakes by Nicoleta items sold in Australia and presented for guarantee intervention in Australia. The International Guarantee gives you further benefits, which are in addition to your rights under the Australian Consumer Law.


  • Sue Abbott
    July 8, 2019

    Hi Nicoleta
    I’d love a ring made with some ashes from my Golden Retriever Harry. How much in weight do you need to make a ring as I don’t want to send you the whole lot as there is quite a bit. I’d also like a quote also?

    • July 15, 2019

      Hi Sue, I only need a quarter of a teaspoon. Anything left that I don’t use gets sent back to you. You can have a look on my jewellery category (link on the home page here on my website) or if you don’t see a design you like? Feel free to email me for a custom design. Nicoleta xx

  • July 15, 2019

    Hi Roslin, you can see prices in the shop from the home page. Click on handmade keepsakes and feel free to browse designs. Xx

  • July 15, 2019

    Hi Julie, you can post in a prepaid 5 kg satchel or box or keep an eye out on my Facebook page for events where you can come drop off the items xx

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