Shipping policy
Our promise:
At Keepsakes by Nicoleta, orders are not shipped or delivered on weekends, holidays or Fridays, to minimise the time your precious keepsakes are left unattended in trucks or warehouses over the weekend.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment method | Estimated delivery time | Shipment cost |
| Australia Post Domestic – Express | 1-3 business days | AUD 24.75 |
| Australia Post International – Express | 2-3 weeks | AUD 37.5 |
| FedEx International Express | 5`7 business days | AUD 145 |
Delivery delays can occasionally occur and these are outside Keepsakes By Nicoleta powers of influence depending on the third party carrier you chose at checkout for our delivery.
Shipment to P.O. boxes
Keepsakes by Nicoleta – ships to PO BOX and street addresses within Australia and Worldwide
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number to your nominated email at the time of your purchase.
Customs, Duties and Taxes
Keepsakes by Nicoleta is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.Eg: VAT in UK).
Damages
Keepsakes by Nicoleta has a duty of care and all parcels are insured for the total value paid for each order. All parcels will feature signature on delivery required. If you received your order damaged, please contact the shipment carrier to file a claim and let us know immediately so we can assist you with the process: info@keepsakesbynicoleta.com.au
Please save all packaging materials and damaged goods before filing a claim together with a photo of the parcel.