FAQ

ORDERING PROCESS – INFO SHEET

KEEPSAKES BY NICOLETA

Note: Please note current wait time for the handmade keepsakes made out of clothing  is currently 12 weeks. 

1. Place your order

2. Send the clothes to:

PO BOX 1417, BAULKHAM HILLS, NSW 1755

(Please refer to below details on the number of clothing needed depending on the Keepsake you are ordering)

3. Once I pick up the parcel from the PO BOX, I will let you know that it has arrived. Average waiting time is 8 weeks, but it can be longer depending on how many orders I have in front of yours. Please note the only way to secure a spot is by making a purchase.

4. When the Keepsake is made, I will send back to you and I will advise the tracking number. ALL PARCELS FEATURE SIGNATURE ON DELIVERY AND INSURANCE

5. If you wish to give a Keepsake as a gift to someone, you can also purchase a gift voucher from our shop. (see details below)

 

Baby clothes  COLLECTION

Your Baby clothes keepsake will be made from your baby’s special clothes and can be personalised with their name, dob, weight or anything you would like (just add Personalise my Keepsake to cart and leave the details in notes at checkout)

To make your keepsake animal we require around 6-7 items of clothing.

To make your keepsake cushion I will require 2-3 pieces of clothing.

To make your keepsake quilt I will require:

* for a cot size quilt – 20 pieces of baby clothing

* for a single size quilt – 60 pieces of baby clothing

* for a double size quilt – 80 pieces of baby clothing

* for a queen size quilt – 90 pieces of baby clothing

* for a king size quilt – 110 pieces of baby clothing

If you are at all unsure if something will work please feel free to message me and I will help you narrow down to maximise the look and potential

 

Adult Clothing COLLECTION

Your Adult Clothing keepsake will be made from your baby’s special clothes or a loved ones clothes and they are no longer with us. It can be personalised with their name, date of birth, weight or anything you would like (just add Personalise my Keepsake to cart and leave the details in notes at checkout)

Adult clothing:

To make your keepsake animal we require around 1-2 items of clothing.

To make your keepsake cushion I will require minimum 1 piece of clothing.

To make your keepsake quilt I will require:

* for a cot size quilt – 4 pieces of adult clothing

* for a single size quilt – 12 pieces of adult clothing

* for a double size quilt – 20 pieces of adult clothing

* for a queen size quilt – 30 pieces of adult clothing

* for a king size quilt – 35 pieces of adult clothing

If you are at all unsure if something will work please feel free to message me and I will help you narrow down to maximise the look and potential

 

IVORY & PEARL Collection

This HEIRLOOM keepsake will be made from the wedding dress, debutante ball dress or any other special occasion clothing. It can be personalised with the date of celebration or anything else you would like (just add Personalise my Keepsake to cart and leave the details in notes at checkout). If you already had something made out of your dress and only have the remaining pieces, feel free to message me and we I can work it out if there is enough fabric for me to create a keepsake.

 

GIFT VOUCHER

When you order your gift voucher select the amount you would like to purchase and leave in notes at check out the following details

To:

From:

(Optional: Message to be written on separate card to your gift recipient)

 

TERMS AND CONDITIONS

  • It is a requirement that all the clothes are washed before sending
  • There are no refunds for change of mind after I start working on your keepsake (after I cut the clothes)
  • If you request a refund before I start working on your keepsake, the refund will be less transaction fees incurred at the time of purchase: Visa and Mastercard: 3%; PayPal 3.5% + 50 cents; Afterpay: 6% + 30 cents
  • Prices are subject to change without notice
  • Gift vouchers are not transferable. Please read carefully the expiry date as we are not legally liable as per ACCC Australia and NSW FairTrading to honour the expired vouchers. More info here: https://www.accc.gov.au/consumers/misleading-claims-advertising/gift-cards-discount-vouchers#gift-cards-and-vouchers

If you have any further questions please do not hesitate to contact: nicoleta@keepsakesbynicoleta.com.au